Terms of service

general terms and conditions – Lend-a-Brick


Business information 

(Peter Vrancx)
Hopvelden 3, 2220 Heist-op-den-Berg, Belgium
+32 456 59 84 95
VAT BE0789.275.934 


Article 1: General provisions

The e-commerce website of Lend-a-Brick, provided by Peter Vrancx (private person) with registered office at Hopvelden 3, 2220 Heist-op-den-Berg, Belgium, VAT BE0789.275.934 (hereinafter “Lend-a-Brick”) provides its customers with the option of renting products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Lend-a-Brick, the Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Lend-a-Brick.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear. 

Any shipping, reservation or administration fees that are charged must be specified separately. 

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.


Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Lend-a-Brick. With respect to the accuracy and completeness of the provided information, Lend-a-Brick is solely bound to obligation of means. Lend-a-Brick is in no way liable in the event of obvious material or printing errors.

If the Customer has specific questions about for instance availability, delivery terms or method, we ask the Customer to contact our customer service department in advance. 

The product selection is valid while stocks last and may at any time be changed or withdrawn by Lend-a-Brick. Lend-a-Brick cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases


Customers can rent LEGO sets from Lend-a-Brick:


  • A set can be booked for a rental period of at least one week in the online shop.
  • The customer selects a set from the catalogue, determines the duration of the rental in weeks and enters the start date of the rental period.
  • The rental period can start at the earliest 5 days after the current date.
  • When ordering, we ask for personal data. This data will not be passed on to third parties, except to the extent needed for the fulfillment of the services.
  • An email will be sent with the rental period, the set and the price indicated. 
  • All our sets are shipped directly to your home. If the customer is not at home at the time of delivery, DPD will bring the set to a nearby DPD pickup point.
  • The set contains all LEGO parts needed to build the set plus instructions.


The Customer has the choice between the following payment methods: 

  • via credit card
  • by bank card 
  • via PayPal
  • via Apple Pay


These payments are handled by: Shopify Payments


Lend-a-Brick is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their previous orders (this includes for instance, non-payment, damage of materials, or not respecting the rental return date). 


Article 5: Delivery and execution of the agreement


Items ordered via this webshop are delivered in Belgium, the Netherlands, France, Luxembourg and Germany. It is not possible to deliver articles outside these areas.


Delivery is made by DPD. A return slip from DPD will be enclosed for the return shipment, making the return free of charge for the customer. A tracking code will be sent to you by e-mail after handing over the articles  to DPD. Lend-a-Brick charges the following fee per reservation for shipping the set (outward and return shipping):


  • Belgium: € 10
  • Netherlands: € 12.50
  • Germany: € 14
  • France: € 18


If due to any reason the delivery date differs from the chosen start date, we apply the following rules:

  • If the customer receives the items before the start of the rental period, the rental period will not be adjusted. The additional days that the customer holds the items will not be charged.
  • If the set arrives after the start of the rental period, we automatically extend the rental period by the duration of the delay.


The Customer undertakes to send the rented goods back to Lend-a-Brick no later than the day after the expiry of the rental period by using the return slip provided. If the Customer wishes to extend the rental period, they should contact Lend-a-Brick via contact@lend-a-brick.com or the contact form on the website. Lend-a-Brick is not bound to approve an extension request and can always refuse it.  Any extension of the rental period must be expressly approved by Lend-a-Brick by written confirmation before the original end date of the rental period. 

If Lend-a-Brick does not receive confirmation of return shipment within 2 days of the expiry of the rental period, Lend a brick will send a written reminder via e-mail. If the customer does not respond to this reminder, Lend-a-Brick will charge each week after the expiry of the rental period at the normal rental price plus a 10% surcharge.

If the customer does not return the rented set within 2 weeks after the original end date of the rental period, Lend-a-Brick will send a written notice of default. An administrative fee of EUR 60 will be charged for this. If the customer does not return the rented goods within 14 days of receiving the formal notice, Lend-a-Brick will employ a collection agency to recover the full new price of the rented sets, plus all administrative costs and overdue rent from the customer.


For return, the sets must be completely disassembled and sorted:

  • Bricks completely disassembled
  • Bricks sorted by colour in the grip bags
  • Stickers may not be removed
  • Minifigures will not be disassembled


Always use your hands or a Brick separator to separate the bricks. Never use a knife or other sharp object, it will damage the bricks.  Customers can optionally choose not to sort the bricks and have them disassembled by Lend-a-Brick. For this, a surcharge of 50 euros will be charged by Lend-a-Brick.

If any parts are missing that prevent the Customer from continuing to build the set, Lend-a-Brick will send these parts back at no extra cost to the Customer. In this case, the rental period will be extended by 3 days. If Lend-a-Brick is unable to send the missing parts within the remaining rental period, the rental amount of the set may alternatively be offered as a store credit to allow the customer to book another set.

Article 6. Liability for damage

The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods. The risk also passes to the customer when the carrier leaves the goods in a safe location on instructions given by the customer. However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Lend-a-Brick. 

Any visible damage and/or qualitative shortcoming of an item, or other shortcoming in the delivery must be reported by the Customer to Lend-a-Brick without delay and no later than 48 hours after delivery via email to contact@lend-a-brick.com.  

Damage caused to the rented goods during the rental period are the full responsibility of the customer (including theft and vandalism). The customer is obliged to compensate Lend-a-Brick for the disadvantage caused by damage, destruction, loss or disappearance of the equipment. The loss consists of the repair of the material damage (including depreciation), the replacement of the destroyed or disappeared material, as well as all harmful consequences resulting from the damage, destruction or disappearance of the rented material. In this case, the lessee shall also be liable for the loss of rental income from the moment when the damage occurred until the moment when the material (or the replacement material) can be used for renting again.

Lend-a-Brick will not charge for loss of individual LEGO bricks where less than 30 LEGO bricks per rented set are missing. To protect us from abuse, Lend-a-Brick covers the loss of up to 30 bricks without surcharge. This coverage is valid only for standard LEGO bricks and not for other parts included in the set. The following parts are explicitly excluded from this loss coverage and will always be charged in case of loss:

  • All electronic parts including, but not limited to motors, sensors, LEGO Mindstorms Bricks, LEGO Mario interactive electronic parts, Powered-up electronic parts and motors
  • LEGO minifigures
  • LEGO building instructions and other illustration material included with the set
  • All parts specifically labelled by Lend-a-Brick as rare parts that will be charged when lost

The customer will also be liable for all damages caused to third parties. The customer will indemnify and relieve the Lend-a-Brick if he is held liable by third parties as a result of damage caused by the rented equipment during the rental period of the customer.

The customer is responsible for any risk and liability arising from the transport of the rented equipment if this transport is carried out by the renter himself. The renter declares to be aware of the specifications (weight, size, ...) of the rented equipment and is responsible for the correct compliance with the applicable highway code and regulations concerning the transport of the rented equipment. 

At all times, the customer is obliged to notify  Lend-a-Brick within the shortest possible period, with a maximum of 2 days, of any damage, destruction or disappearance of the objects delivered.


Article 7: Retention of title

All articles available from Lend-a-brick are for rental purposes only. Delivered articles remain the exclusive property of Lend-a-Brick during the entire rental period. 

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Lend-a-Brick, e.g. to anyone who would attempt to seize articles during the rental period.


Article 8: Right of withdrawal


The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Lend-a-Brick.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. 

The right of withdrawal period will expire 14 calendar days after the date the agreement was entered into. 

To exercise the right of withdrawal, the Customer must notify Lend-a-Brick, Hopvelden 3, 2220 Heist-op-den-Berg, Belgium – contact@lend-a-brick.com in an unambiguous statement (e.g. in writing by post, fax or email) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory. 

The Customer may input and submit the template withdrawal form or any other unambiguously formulated statement in a digital manner via our website https://lend-a-brick.be/support/. If the Customer uses this option, we will immediately send the customer a confirmation receipt of their withdrawal using a sustainable data carrier (e.g. by email).

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired. 

In any event, the Customer must no later than 14 calendar days from the day that they notify Lend-a-Brick of their decision to withdraw from the agreement send back or hand over the goods to Lend-a-Brick, Hopvelden 3, 2220 Heist-op-den-Berg, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Client. The costs are estimated at a maximum of approximately 15 EUR.

If the returned product is reduced in value in any way, Lend-a-Brick is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods. 

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned. 

If the Customer has requested that the provision of services start during the withdrawal period, the Customer shall pay an amount for the services provided up to the time that the Customer notified us of their withdrawal from the agreement that is proportional to the full completion of the agreement.

If the Customer withdraws from the agreement, Lend-a-Brick shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Lend-a-Brick was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Lend-a-Brick may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Lend-a-Brick will not be refunded.

Lend-a-Brick shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

  • service contracts after the provision of service has been completed in its entirety. By accepting these conditions, the Customer acknowledges that he loses his right of withdrawal once the contract has been fully performed; for rentals the service is considered fully performed at the end of the rental period.

  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.

  • the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities when the agreement stipulates a specific date or period of execution.

Requests for cancellations outside the right of withdrawal are handled on a case-by-case basis. Lend-a-Brick may charge a booking fee of 10 euros for cancelling orders less than 3 weeks before the start of the rental period. Orders that have already shipped cannot be refunded except within the legally guaranteed right of withdrawal as described above.


Article 9: Customer service 

Lend-a-Brick customer service can be reached at phone number +32 456 59 84 95, via email at contact@lend-a-brick.com or by mail at the following address Lend-a-Brick, Hopvelden 3, 2220 Heist-op-den-Berg, Belgium. Any complaints can be made through the aforementioned customer services contact methods. 


Article 10: Penalties for non-payment

Invoices must be paid within 14 days of the invoice date. If invoices are not paid on time, a first free reminder will be sent to you. If you again fail to pay within the stipulated payment period as stated on the first reminder, you will be charged interest on arrears as stipulated by the Law of August 2, 2002 on combating late payment in commercial transactions as well as a fixed compensation as follows:

  • 20 euros if the balance due is less than or equal to 150 euros;
  • 30 euros plus 10 % of the amount due on the tranche between 150.01 and 500 euros if the balance due is between 150.01 and 500 euros;
  • 65 Euros plus 5% of the amount due on the tranche above 500 Euros with a maximum of 2000 Euros if the balance due is above 500 Euros.

The reminder fee for each additional reminder is 7.50€ plus postage costs applicable at the time of sending.

Without prejudice to the foregoing ,Lend-a-Brick is entitled to take back the unpaid or incompletely paid for articles.


Article 11: Privacy


The responsible party for processing personal data, Lend-a-Brick respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018.

The personal data you share with us is used only for the following purposes: the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purposes. The legal bases are  performance of the contract, consent, compliance with legal and regulatory obligations and/or the legitimate interest of the company.

You have a statutory right to access, correct, supplement or remove your personal data. In a number of cases listed in the GDPR, you may also ask us to limit the processing of your personal data. You have the right to object to the processing of your Personal Data if you have serious and legitimate reasons that exceed our need to process your data. You have the right to request your Personal Data in digital and readable form and/or to have them transferred to another service provider of your choice. Insofar as our processing is based on your prior consent, you have the right to revoke that consent at any time.

In the case when information is used for direct marketing purposes, you may preclude the use of your information for direct marketing purposes at no cost to yourself. 

To exercise your rights you can always contact us in the aforementioned manner at Lend-a-Brick, Hopvelden 3, 2220 Heist-op-den-Berg, Belgium – contact@lend-a-brick.com

We treat your information as confidential and shall not communicate, rent or sell it to third parties. 

For more information, see our Privacy Policy https://lend-a-brick.be/en/privacy-policy/.


Article 12: Use of cookies


Our website uses cookies and similar technologies. This helps us to provide you with a better experience when you visit our website and also allows us to optimise our website. Without your prior consent, we only place those purely functional cookies that are necessary for the proper functioning of our website. For all other cookies, we ask for your prior consent.

For an overview of all cookies that our website places on your device, please refer to our Policy https://lend-a-brick.be/en/privacy-policy/.

On your first visit to our Website, you will be asked to accept our cookies. You can manage your choices at any time afterwards.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications. 


Article 13: Invalidation – non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Lend-a-Brick to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights. 


Article 14: Amendments to the Terms 

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Lend-a-Brick. In case of inconsistencies, the present Terms take precedence. 

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.


Article 17: Applicable law – jurisdiction 

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Mechelen district have jurisdiction in the case of any disputes. 


Appendix 1: Template – withdrawal form 


Dear Customer, you should only complete this form and return it should you want to withdraw from the agreement.


To Lend-a-Brick, Hopvelden 3, 2220 Heist-op-den-Berg, Belgium – contact@lend-a-brick.com:


I/We (*) hereby inform you that I/we (*) want to withdraw from the agreement concerning the sale of the following goods/delivery of the following service (*):


Ordered on (*)/Received on (*):

Name/Names of consumer(s):

Address of consumer(s):


Signature of consumer(s):



(*) = strike out what is not applicable.